|
|
|
|
 |
|
|
|
| 1.
Introduction |
|
Many companies
contained Korea in the world have
been promoted various quality
improvement techniques as recognized
products quality is a major element
of international competitiveness,
but they recognized that they
would not obtain excellent results
if they have a frontiers of technique
unless company culture would formed
for quality.
Hence innovation of
corporate culture is a preceding
condition for TQM promotion, and
management innovation would realized
when TQM would promoted in changed
corporate culture centered quality,
That is required comprehensive
activities for establishment of
managemental system through change
of organizational culture rather
than gathering of several techniques
or programs. |
|
| 2.
Overview |
|
Latest corporation
circumstance changes have been
definitely need quality management
system pursuing customer satisfaction,
human right respect, community
contribution from quality management
system centered field, products
to comprehensive quality improvement
such as product, process, person,
etc. There can be referred that
resided to paradigm alteration
in basis of the change.
There can be referred
to continuos improve activities
or managemental system pursuing
protracted growth of corporation
through quality improvement by
scientific techniques and establishment
of organizational system as participation,
education, training under the
positive leadership of CEO for
customer satisfaction.
It is to say that
managemental type of personnel
source is a fundamental difference
in TQM thinking with traditional
thinking.
The differences are follows to
TQM management with traditional
management in paradigm of personnel
source. |
| |
|
Side
of corporation
|
Traditional
paradigm
|
TQM
paradigm
|
|
Corporate
culture
|
Individualism,
discrimination, authoritative
leadership, profit,
productivity
|
Mass efforts,
functional works,
participate
leadership,
customer satisfaction,
quality |
|
Communication
|
Downward, directiveness
|
Upward, horizontal,
pluralistic |
|
Employee
participation
|
Proposal system
|
Quality part-duty-team,
attitude inquiry
|
|
Tasks
design
|
Efficiency,
productivity, standard
procedure, narrow
control range, specific
task description |
Quality, making
into customer,
innovation,
broad control range,
autonomous task
group,
ability development
|
|
Education,
training
|
Functions connected
with task,
functional/technical
problem solution,
productivity
|
Broad functions,
functional/diagnostic
problem solution,
productivity and quality
|
|
Performance
measurement and
evaluation
|
Individual objectives,
managerial review,
emphasis on
financial performance
|
Team objectives,
review of customer's
position,
emphasis on
quality and service
|
|
Reward
|
Competition
acceleration for personal
success, centering
on working time and
fidelity |
Reward by team/group,
pecuniary
reward and centering
on non
pecuniary substantial
contribution |
|
Leadership
|
Centering on
control and manage
|
Centering on
participation and
coach |
|
Organization
structure
|
Vertical class
structure |
Horizontal class
structure |
|
Managemental
axis
|
Centering on
internal organization
|
Centering on
customers |
|
Change
strategy
|
Gradual confrontation
|
Quick, flowing,
elastic confrontation
|
|
Quality
control
|
Emphasis on
defects removal |
Comprehensive
management for first
class global
leading quality and
service |
|
Management
improvement
|
In case of problems
occur |
Balance of gradual
improvement and
innovation |
|
|
|
|
|
|
3. Purpose and necessity |
|
| 3.1 |
Purpose |
| |
The
purpose of TQM in all companies
are customer satisfaction, employee
satisfaction, manager satisfaction
in common. It will be meaning
when three parties were satisfied
in same time, not only sacrifice
of some party.
Customer satisfaction
is a corporate beneficial index
coming out by TQM results. It
is possible for customer satisfaction
to voluntary participation of
employees who were manufacture,
sale to products. Also It is possible
for company would exist permanently
when manager were invest constantly
to the company through manager
satisfaction. |
| |
|
| 3.2 |
Necessity |
| |
 |
Minimization
of quality costs / expansion
of corporate benefits |
|
Mind formation
of zero defect task accomplishment
in all employees |
|
Responsibility
recognition of quality in
managemental class |
|
Construction
and operation of preventive
system |
|
Prime cost
saving and productivity(quality)
improvement through quality
management |
|
|
| |
 |
|
1. Introduction |
|
| It is a activities
for minimization of products quality
scattering and error or miss occur
probability should only 3,4 of
1,000,000 products through establishment/practice
of quality management strategy
have priority to quality stabilization
in quality design, process design,
parts purchase control, process
control. For its accomplishment,
it should begun to philosophy
not only improvement of comprehensive
process but also change of employees
values, and it will be effected
did in whole organization. |
|
|
2. Activities of 6-sigma |
|
| 2.1 |
Statistical measurement
|
| |
It
means they could compare each
other in spite of differ from
products, work type, task, productive
process because it showed objective
statistical measurement. Hence
it is a gauge for us to providing
correct information on achievement
grade, directions of customer
satisfaction. |
| |
|
| 2.2 |
Business strategy
|
| |
It
could be get an comparative advantage
over company. As sigma level
improve as products quality would
improve and raw costs would be
down.
As a result, customer satisfaction
management will be achieved. |
| |
|
| 2.3 |
Philosophy |
| |
It
changed frameless of mind on works
in company. 6 sigma activities
are philosophy make work
in smart than unconditional work
hard. It is a decrease activities
of errors which may occurred in
all works such as making of purchase
order. |
| |
|
| 2.4 |
Successive factors
for 6 sigma |
| |
 |
Strong leadership of CEO
|
| |
|
It is necessary
for belief, strong power
of command on 6-sigma |
|
Control by accurate data
|
| |
|
There should
be formated circumstances
to collect transparent,
accurate data, and applied
effectively |
|
Continual, systematical
education and training on
employees |
| |
|
Education
on whole employees, experts
utilization, Cultivation
of black belt would leading
6 sigma movement |
|
System construction and
participation |
| |
|
It
will be settle to
aware that is a kind
of daily life.
If they feel accomplishment
of spacial works,
they will have the
sense of distances.
Also cooperative companies
supplying parts should
participated the movement
|
|
|
Sufficient investigation
and identification of the
present situation before
6 sigma induction |
| |
|
It
is necessary for correct
identification of
the present situation
and sufficient prior
preparation because
executing without
preparation would
low to success probability
|
|
|
|
|
3. Purpose and necessity |
|
| 3.1 |
Purpose |
| |
It
strengthen comprehensive comparativeness
through minimization of organizational
loss, maximization of profits
as improvement of quality level
near the zero defects with analysis,
improvement of whole managemental
process such as products, services
using scientific analytical techniques
|
| |
|
| 3.2 |
Necessity |
| |
It
reduce failure costs(tests, disposal,
rework, disqualification, sail
loss, time limit for delivery
delay, goods cost, fall from customer
confidence, increase of raw materials
ordering/planing, distribution
of operative funds, overstocks,
office expense, long cycle time,
setup cost, design modification)
through induction of 6 sigma |
|
|
|
|
|
#2F, 134-69, Suyu3-dong, Gangbuk-gu, Seoul,
142-890, Korea
Copyright ⓒ EQMI All rights reserved TEL&FAX:82-2-908-0352
|
|
