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1. Introduction |
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TL
9000 (Telecommunications Leadership)
is a new quality system standard
of telecommunication industries.
It is a standard enacted in QuEST
Forum, and expanded, subdivided
from ISO 9000 to telecommunication
industries. |
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TL
9000 certification seems to bel
international obligation and provide
a reorganizing moment on international
supplying system of telecommunication
products. TL 9000 certification
will be first step to go into
leading companies. |
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| 2.
Structure of TL 9000 standard |
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| TL
9000 standard is consist
of Book1 and Book2. Book1
is requirements of quality
system, which included requirements
of ISO 9001and Telecommunication
industries. Book2
is requirements for performance
measuring and it described
measuring method of performance
indicator, calculating method,
reporting method followed
by each products characteristics.
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| 2.1.
Book 1 : |
TL
9000 Quality System Requirements
It is consist of ISO 9001
requirements and additional
requirements. Also, it was
divided into common (Hardware/Software/Service),
Hardware/Software, Hardware/Service,
Software/Service, Hardware,
Software, Service.
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| 2.2.
Book 2 : |
TL
9000 Quality System Metrics
It is consist of 12 performance
indicators including report
method, calculating formulas
of performance indicators.
Also, it was divided into
common (Hardware/Software/
Service), Hardware/Software,
Hardware/Service, Software/Service,
Hardware, Software, Service.
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| 3.
Certification procedure |
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First
stage
(Certification scope) |
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Scope
decision, identification of products
category and performance indicators
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Second
stage (Registration) |
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Companies
register to ASQ (The American
Society for Quality) as managemental
agents of QuEST Forum |
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Third
stage (Implementation) |
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Development
and implementation of documented
quality system in a place of business
and collection of performance
indicators(metrics) data
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Forth stage (Gap-Analysis)
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Improvement
which coincide with executive
requirements for Gap-Analysis
with TL 9000 by self or certification
organizations |
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Fifth
stage (Contract) |
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Preparation
to field audit (preliminary audit
in necessary) |
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Sixth
stage (Identification of standard,
recommendation)
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The
companies should submit data a
period of three month to QuEST
Forum in the fewest more than
a time before audit |
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Seventh
stage (Field audit)
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Certification
organizations recommend formal
certification for field audit
conducting and registration in
order to register scope and standards.
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Eighth
stage (Registration)
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When
audit come to an end successfully
then certificate will be out,
and the certificate will valid
during three years |
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